If something arrives damaged, or it isn't what you expected, get in touch and it will be put right. Email [email protected] with your order number and a photo if there's damage.
Because nearly everything is one of a kind, an exact exchange usually isn't possible — but a refund or a different piece almost always is.
Custom pieces made to your specification can't be returned unless there's a fault, which is why Christine confirms every detail with you before starting.
These details are maintained in our store, which is where orders and payments are handled. See the current policies in full →